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Emergency Services
999 and 112

Deaf Call

Automated calls can be used for access to emergency services. For example if you have a Voice Text which requests an ambulance. Say for example it's stored it on key 3 (K3).
Save the following sequence under the name Ambulance in your mobile phone contacts.

1530444114p999#3

The 999 services will automatically hear your message and can respond immediately.
Of course the information you provide in K3 is very important, but unlike a normal texts, Voice Texts are not limited to 160 characters, so you can say a lot in a single Voice Text.

To ensure you Caller ID is switched on and you are certain to access the emergency service. It is recommended you start the call with *31#. What's this?

The full sequence to store under Ambulance (if you're using K3 for ambulance audio) is;
*31#1530444114p999#3

Deaf 999
Emergency Services

There are 2 ways to access 999 services.
1: Real-time Deaf Call
2: Deaf 999 text.

1: Real-time Deaf Call connects you with a 999 emergency services live operator. The operator will be able to hear voices and any background activity as it happens. This is equivalent to a standard 999 voice call. (more)

  • While connected, you can press the keys on your phone to play personalised phrases.
  • You can also text in new messages which will be played as audio, in real-time, to the emergency services operator.
  • If you have web access you can enter your VoiceTexts on screen and they will be updated immediately and can be played over the phone to the operator while the call is in progress.
  • You'll receive response texts back to your mobile when:

>The operator answers the call.
> When the operator selects a response option.
> When the operator hangs up the call.

A free phone number will be made available to registered users of this service.

2: Deaf 999 is a demonstration of a non real-time SMS service, which allows you to send a single text message to 999 by voice.
Deaf 999 is offered as a convenient alternative to Deaf Call. During the demonstration period all Deaf 999 calls will be answered by a relay operator who will relay your information to the 999 services. Because it is not a real-time service, it should only be used when access to 999 is not an emergency and time is not a critical factor. (more)
To send a Deaf 999 message.
Text 999 followed by your message to 50123. This is a freetext number.

Example:
999 I am deaf. My name is John Smith. My car was stolen in the city centre at 3:15 today. It's a blue Ford Mondeo, registration is 07 D 12345. Please text me
Send this text to 50123

When you send a Deaf 999 SMS, all the text following 999 will be converted to audio. The service will then dial the 999 emergency service automatically. When connected it will play your audio to the emergency services operator.
You'll receive response texts back to your mobile when:
A: The operator answers the call.
B: When the operator selects a response option.
C: When the operator hangs up the call.

The text number 50123 is a freetext number. Texts can be sent to this number even if a mobile is out of call credit.
The operator will always be informed of your mobile number and any other network information related to your call.

Why do we need 2 methods?